Health and Safety Commitment and Response to Covid-19


As the global health crisis continues, we wish to assure our valued guests that the safety, well-being, enjoyment and experience of their stay will remain our primary focus and top priority.


Standard procedures on preventative, sanitation and hygiene practices are carried out throughout all areas of the hotel involving both our guests and working colleagues. To ensure that we operate within the standard and procedures lay out by WHO, government and Health authorities, we will ensure:


  • Rigorous safety and sanitation protocols are followed

  • All guest rooms are sanitized after cleaning

  • High frequency touch point areas are sanitized frequently

  • Air filters and Air conditioning systems are thoroughly cleansed and disinfected

  • Sanitizing solution provided and available in all key areas: lobby, outlets, gymnasium and lift landings at all floors

  • Stringent enforcement of cleaning, food preparation, storage, handling and serving

  • Strict supervisory measures in all places

  • Facemasks and PPE (where necessary) are mandatory

  • Clear physical distancing markers and signage in lobby, outlets and lifts

  • Minimal contact at check in and check out

  • Physical distancing is practiced

  • Capacity in dining and meeting areas is reduced

  • Mandatory temperature screening for all guest and colleagues prior to entering hotel premises and to declare sickness or had in contact with known cases

  • Continuous training are in place

  • Flexible cancelling policy for Covid-19 related case


Updated COVID-19 policy

  • Guests will be requested to present their "low risk" status on the MySejahtera app, as well as their digital vaccination certificate confirming their fully vaccinated status (minimum of 14 days have passed after their second vaccine dose)

  • Children below 12 years are allowed to check-in together with Fully Vaccinated parent(s). Consequently, restaurants dine-in and usage of swimming pool for this age group is permissible as per the latest SOP.

  • For health and safety reasons, Senior Citizens are not encouraged to check-in

  • Interstate essential business travellers must present valid travel authorisation documents from Royal Malaysia Police (PDRM), a company approval letter from Ministry International Trade and Industry's (MITI) and a negative Covid text result


We continue to welcome our guest with the usual warmth that Sabahan hospitality is well known for. We will also continue to review processes and procedures to ensure we meet the requirements of our guests and colleagues.