Health and Safety Commitment and Response to Covid-19


As the global health crisis continues, we wish to assure our valued guests that the safety, well-being, enjoyment and experience of their stay will remain our primary focus and top priority.


Standard procedures on preventative, sanitation and hygiene practices are carried out throughout all areas of the hotel involving both our guests and working colleagues. To ensure that we operate within the standard and procedures lay out by WHO, government and Health authorities, we will ensure:

  • Rigorous safety and sanitation protocols are followed

  • All guest rooms are sanitized after cleaning

  • High frequency touch point areas are sanitized frequently

  • Air filters and Air conditioning systems are thoroughly cleansed and disinfected

  • Sanitizing solution provided and available in all key areas: lobby, outlets, gymnasium and lift landings at all floors

  • Stringent enforcement of cleaning, food preparation, storage, handling and serving

  • Strict supervisory measures in all places

  • Facemasks and PPE (where necessary) are mandatory

  • Physical distancing is practiced when not wearing mask

  • To declare sickness or had in contact with known cases

  • Continuous training are in place

  • Flexible cancelling policy for Covid-19 related case


Updated COVID-19 policy

  • Guests will be requested to present their "low risk" status on the MySejahtera app, as well as their digital vaccination certificate confirming their fully vaccinated status.

  • Children below 12 years are allowed to check-in together with Fully Vaccinated parent/ guardian(s). 

  • In-House positive guest(s), would have to self isolate in the room for 7 days. However, they will have an option to undergo a supervised RTK-Ag test on the 4th day. If tested negative, they maybe released from quarantine.


International Guests

We look forward to welcome back international guests from 1 May 2022. Guests must comply with the following requirements as required by the Malaysian Government ;

  • Fully vaccinated travelers and children aged and below are exempted from pre-departure and on arrival tests.

  • Partially or not vaccinated travelers must take an RT-PCR test 2 days before departure and a supervised RTK-Ag test within 24 hours of arrival. In addition, a quarantine for 5 days will be imposed.


We continue to welcome our guest with the usual warmth that Sabahan hospitality is well known for. We will also continue to review processes and procedures to ensure we meet the requirements of our guests and colleagues.